You will be receiving an email from ADP (noreply@adp.com) to set up your new account.

Click on “Register Now,” set up your account, and you will be ready for next steps. Make sure to examine your paycheck to ensure that your information is correct!

How can I get my paystubs via email instead of regular mail? 

Follow the instructions below to sign up for paperless paystubs 

1. Log in to ADP 
2. Click on the Pay icon
3. Click on the button in the box on the right side of the screen that says “GO PAPERLESS” 
4. Under “PAY STATEMENTS” click on the buttons that say “On” 
5. You are now paperless! 

How can I get a pay advance? 

ZayZoon handles all Alliance Services pay advances through ADP. Connect with our HR Ops Manager, Cristina, to learn more!

When do I get paid?  

Please refer to the payroll schedule

Do I have to enter time daily?   

Yes 

When can I start entering hours for my shifts? 

You can start entering hours as soon as all of your employee credentials are turned in and you have completed 6 hours of training. Your credentials are your CPR card, Background Check, Motor Vehicle Report, Auto Insurance, Mandatory Abuse Reporting Form, and a picture of your Driver’s License. 

Do I get paid for the meet and greets?  

Yes, meet and greets should take 15-20 minutes. This time is used for you and the individual and/or family to decide if you will be a good fit for each other.

What do I do if I forgot to add mileage and/or entered the wrong time for a shift that has already been approved? 

Contact the billing team at the email address above and describe the time/miles entered incorrectly and what adjustments need to be made. 

What is a normal work week, and what is overtime? 

A workweek starts on Sunday and ends on Saturday and anything over 40 hours in that week is considered overtime.

How do I navigate the Hub? 

Refer to the booklet you received in HR training for Hub navigation and instructions for entering time, mileage, and incident reports. 

How do I request time off?  

Click here and fill out the form. You will be contacted by your Connections Specialist if your request is filled. 

How much notice do I need to give to request time off?  

A two-week minimum notice is required for a time-off request. The sooner you request, the better of a chance we will find a sub for your customer (if requested). 

Can I bring someone with me to work?  

No, you are unable to bring friends, family, or pets to work. 

I need to leave my shift early, who do I contact?  

Text or email one of the Connections Specialists.

The Hub is telling me one of my employee credentials is going to expire or has expired, what do I do?  

Follow the prompts and upload the new credential. Reach out to a Connections Specialist if you experience difficulties with the upload process.

Am I able to get reimbursed for my customer’s mileage if they are a child?   

No, the state-allocated mileage reimbursement is for adults only.

Can I take my customer to the doctor and be reimbursed for the mileage?  

Following the state guideline, all adult customers who have been allocated mileage in their service agreement may NOT receive reimbursement to and from doctor’s appointments. If your customer needs to go to the doctor as well as run other errands, you are then able to enter miles for those errands only. 

What information should I include in my mileage notes?  

Please list the name(s) of the location(s) visited. Do not include descriptors like the city unless it is an exact address. Example: Wal-Mart, Target, Home.

Can I run errands for my customers without them and count their hours and miles?  

No, you are paid for one-on-one attendant care time and your customer MUST be with you at all times in order to bill for hours and miles.

My customer has asked me to leave earlier than my scheduled time with them. What should I do?  

 Below are steps on how to proceed.  

• During your HR/Training you received an activity ideas sheet. Pull it out and go over it with your customer.

• Once a month, we send out a newsletter full of ideas. If you are unable to find it, please check your spam or junk mail folder. If you still can’t find it, email admin@alliance-services.org. 

• Clean! Pick 3 household chores you do in your own home and assist your customers with them. A clean bedroom or home lifts their spirits too!  

• Lastly, after you have completed the steps above, call your Connections Specialist and we will go over the next steps.  

• Remember, you do not need money to find free fun activities to do with them. 

• Many places will allow you (the Provider) to enter for free with your Alliance Services ID badge – check for this benefit ahead of time.

My customer was injured during my shift. What should I do?  

Fill out an Incident report form on the Hub: 

• From the menu, select the incident report button 

• Fill out the top portion of the incident report and anything with an asterisk *. 

• You will be contacted within 24 hours by a Connections Specialist to discuss more details.

While out in the community, my customers left their money at home. Can I pay for them and get reimbursed when I get back to their house?  

No, there will be no exchanging of money between a provider and customer. BEFORE you leave the house, make sure your customer has all of their things (wallet, keys, purse, medicine, etc.).

My customer is sick, out of town, or on a vacation. What should I do?  

If your customer notifies you that they will be out of town, contact your Connections Specialist to request potential sub-jobs during this time. 

When do I qualify for health insurance?  

You will be eligible for health insurance on the first day of the month following 60 days of employment if you are working 30+ hours per week.

How will I know when I’m eligible for health insurance?  

If working full time (30+ hours), you will be eligible for health insurance on the first day of the month following 60 days of employment. You will receive an email from HR with insurance information and instructions for enrolling or waiving coverage.

How will I know when I’m eligible for health insurance?  

If working full time (30+ hours), you will be eligible for health insurance on the first day of the month following 60 days of employment. You will receive an email from HR with insurance information and instructions for enrolling or waiving coverage.

When is open enrollment?  

Open enrollment is around November of each calendar year.

How will my premiums be deducted?  

If you apply for coverage, your monthly premiums will be split 50/50 and will be deducted from each paycheck. 

Can I just choose a dental/vision plan without choosing a health plan?  

Yes, you may enroll in one of the dental plans without having to choose a medical plan.

When do I qualify for 401k?  

You will be eligible to sign up for the 401k savings plan after 3 months of employment. 

How will I know when I’m eligible for 401k?   

You are eligible after 90 days of employment. Documents about 401k and how to enroll will be/were sent in the Alliance Services welcome email. You will receive a reminder email from HR when your eligibility date is near. 

Does Alliance Services offer matching of funds for the 401k?  

No, Alliance Services does not offer fund-matching.