Home » FAQs

Frequently asked questions

Customer FAQs

Steps to Becoming a Customer?

1. Visit alliance-services.org

Complete the contact form on the website or call 971-512-0853. We will reach out as soon as possible to learn your exact needs, preferences, and how to make your life easier.

2. Match with providers

We take your needs and interests and will send you potential provider profiles for you to review.

3. Schedule a meet & greet

Relationships between customers and providers are unique and intricate. This meeting helps determine if the relationship is compatible and best for your individual situation.

4. Create a schedule & complete documentation

We will work with you to create a provider schedule. Once it is complete, contact your caseworker and let them know you want to work with Alliance Services. They will take care of everything else.

Provider FAQs

What tasks might I expect to perform as a Direct Support Provider (DSP)?

DSP responsibilities vary depending on the needs of each customer. The general tasks include:

Assisting customers to reach personal goals or growth
Provide transportation to community outings
Assist with meal preparation
Aid with household cleaning
Aid with daily hygiene routine

How much training am I required to complete as a Direct Support Provider (DSP)?

DSPs must complete 24 hours of paid training each year as mandated by the state for all DSPs. This includes CPR training and other ongoing educational training opportunities to keep employees up to date on current practices and safety procedures.

Is a DSP position a full-time job?

Full-time, part-time and on-call positions are available.

What are standard DSP benefits?

Health Insurance
401K
Mileage Reimbursement
Paid Training
Dental
Vision
Referral Bonus
Pay on Demand with Zayzoon

What are required qualifications for a DSP?

No experience required, but eligible candidates must:

Be 18 years or older
Have a valid driver’s license
Have auto insurance (at least liability)
Own a working cell phone
Have a bank account with direct deposit capabilities
Have a valid First Aid & CPR card
Ability to pass criminal history background check

Better care is waiting for you

Get In Touch Now

901 N Brutscher Street Suite 219 | Newberg, OR 97132 | info@alliance-services.org
Ph:(971) 512-0853 | Hours: 8:00am to 5:00pm Monday-Friday

Second Address: 7000 SW Hampton Street Suite 101 | Tigard, OR 97223

901 N Brutscher Street Suite 219
Newberg, OR 97132
info@alliance-services.org
Hours: 8:00am to 5:00pm Monday-Friday

Ph:(971) 512-0853

Kaitlyn

Administrative Coordinator

Kaitlyn was born and raised in the small town of Forest Grove, Oregon. Shortly after graduating high school, Kaitlyn followed her heart to Montana to achieve her bachelor’s degree and then to Texas to work for a Fortune 500 consulting company. Kaitlyn realized she no longer wanted to be away from her loved ones and moved back to Oregon.

Kaitlyn’s source of happiness comes from the moments she can spend with her family. When she finds the time, Kaitlyn also enjoys kayaking and goes camping with her partner. Kaitlyn has always been a traveler and will take weekend getaways to allow herself time to recharge so she can bring the best version of herself to serving our community.

Kaitlyn is inspired to partner with and serve the I/DD community because of the incredible example her mom, whose been a Special Education Instructional Assistant since Kaitlyn was in kindergarten, set for her. She has had the pleasure of supporting individuals with I/DD in elementary schools and is excited to be joining the Alliance Services team to continue making an impact!

Mariah

Care Team Specialist

Mariah is a passionate young woman dedicated to making a difference in the world using her empathy and unique ability to connect with the community. She has an extensive background in caregiving and mental health including employment at the Oregon State Hospital, and Trillium Family Services. Mariah was born in Bend Oregon and spent her childhood moving all over the Portland metro area having attended over 15 schools before eventually graduating in 2018. She has a background in psychology and philosophy through Grand Canyon University and played a large part in raising her brother who is diagnosed with Aspergers.

Mariah spends her free time connecting with nature, enjoying a good book, or exploring her talent in creative writing. She is also a loving parent of three lazy cats and one rambunctious puppy.

Karina

Care Team Specialist

Karina is a driving force of creativity, enthusiasm, and compassion. Having spent her childhood in New York City and her teenage years in a town of 35,000, she brings with her a range of life experiences that provides a peek into various walks of life. This experience leads to an abundance of knowledge and a passion for compassion, empathy, and understanding for everyone.

Karina has about 13 years of customer service experience along with both friends and family in the I/DD community that help compound her passion to help others and learn further how she’s able to effectively do so.

She is a loving pet parent to two cats and enjoys doing a variety of creative projects, playing video games, hiking, and exploring in her downtime with her loved ones. She’s always looking to learn something new and loves to hear about others’ joy and happy experiences in their lives so she’s able to celebrate alongside them.

Jasmine

Recruiting Specialist

Originally from Montana, Jasmine was drawn to Oregon to further her education and enjoy the beautiful west coast scenery. Jasmine is a student of business administration and human resources at Portland State University and is a lifelong learner. She enjoys reading books about philosophy, business, and personal development and is also learning to speak Spanish. Jasmine spends her free time with her dog, Diego, learning to cook and bake new recipes. Her favorite thing to bake is homemade bagels.

Jasmine has spent the last 8 years working in retail management, with a passion for human resources and driving a positive work culture. She also spent three years enjoying work as a home care worker, so her enthusiasm for business and helping others has made her a perfect fit at Alliance Services!

Kelsey

Care Team Specialist
Kelsey has lived in Oregon her entire life. After graduating high school in 2020, amidst the pandemic, she followed her passion for caregiving while studying at CCC, where she received an associate’s degree. After working as a caregiver for a while, Kelsey was hired as a mental health professional at Trillium Family Services. This work fueled her passion for caregiving and supporting the I/DD community with Alliance Services, and she is eager to get to know the people we serve.

In her free time, Kelsey enjoys spending time with her rescue dog, Murphie, her partner, and her friends and family. She loves hiking, especially when waterfalls are involved, hunting for seashells at the beach, and running. Kelsey also enjoys mellowing out with video games, a show, or painting.

Brigit

Care Specialist
Brigit was born and raised in McMinnville, OR. She graduated from Portland Community College in 2022 with a degree in General Studies. She has six children who are all grown and living on their own. In her spare time, Brigit enjoys nature walks, playing games with her kids, loving on her pets, and reading. On most summer days Brigit can be found outside with a book and a coffee. She owns over 6,000 books!

Brigit spent the last eight years working as an education assistant for students with special needs in an elementary school. She came to love all her students and appreciated their unique abilities. Brigit is excited to be part of Alliance Services and continue to use her knowledge to help those in the special needs community.

Cassie

Care Team Specialist

Cassie was born and raised in a small logging town called Vernonia, Oregon. Her graduating class only had 23 kids. While in high school Cassie had the opportunity to partner with individuals with intellectual and/or developmental disabilities who were in elementary school. This sparked her desire to pursue a career working with individuals in the I/DD community.

In Cassie’s free time, she enjoys spending time and making memories with her kids, reading, and finding new places to hike and explore.

Cassie has previously worked as a provider with Alliance Services and is excited to join the Care Team!

Maritza

Bilingual Care Team Specialist

Being born and Raised in McMinnville, OR, Maritza is passionate to give back to where her roots started. Having years of experience serving others and volunteering for non-profits; devoted and adventurist mother of 5 beautiful children – Maritza, is thrilled to be a part of a team that thrives off giving back to the community.

Maritza loves to host gatherings in her home with her entire family. She comes from Mexican and Guatemalan hard working parents and is the youngest of 6! She keeps busy with activities inside and outside, with her partner, children, and dog “Shadow”.

“People will forget what you said, people will forget what you did, but people will never forget how you made them feel” -Maya Angelou

Crystal

Care Team Specialist

Crystal has nearly 10 years of experience in the health care and mental health sectors. Coming all the way from the island of Guam, she strives to connect and assist our community wherever possible. She loves meeting new people, hearing their stories, and bonding over shared experiences.

Crystal’s hobbies include reading, cooking, and travelling. Some of her favorite trips have been to Japan, the Caribbean, and The Great Wall of China. She and her husband are always discussing their next adventure and researching new travel destinations! She looks forward to meeting our community and making those connections!

Jared

Care Specialist

Jared is a graduate of Iowa State University where he studied psychology. Throughout his college years he served as dorm floor president, volunteered in the community, and played in several bands. One of his favorite memories is when the university asked his band to play on central campus for a large event.

Jared is an advocate for self-growth and likes to push himself to find out what he is truly capable of. He sees change as an opportunity for self-improvement and always tries to look at things in a positive light. He has a pet rabbit named Boston and has volunteered in several capacities for a local rabbit rescue. Basically, if you ask him about rabbits, you’ll never hear the end of it.

Jared has also won two writing contests and some of his poetry was published while he was still in high school. He spends his free time writing lyrics/poetry, recording music, taking care of his rabbit, and taking singing lessons. After working for Alliance Services as a DSP for over a year, he is excited to begin his next adventure as a Care Team Specialist.

Kimberly

Director Of Community Partnerships
Kimberly has a huge heart for the I/DD community. Having first worked with a friend within the community who moved from a different state in dire need of better services, she was able to provide the encouragement and support needed to help her friend make huge process in their journey to independence and in the process found her calling.

Born and raised in Southern California, Kimberly has experience making magic at the Disneyland Resort Theme Parks, providing one-on-one support at Behavioral Health Works, and serving the I/DD community at 24 Hour Home Care in California. She is beyond thrilled to be in Oregon and you can now often find her at local farmer’s markets, training her dogs, and spending time with her husband.

Kimberly is excited to continue serving the I/DD community in Oregon, ensuring our customers receive the care they deserve and have allies that stand beside them throughout each and every step of their care journey.

Liz

Advocacy

Liz is a passionate community leader and advocate for health & human services. Raised in Twin Falls, Idaho, Liz graduated from Seattle University, and began her career working as a frontline behavioral health technician for a community mental health agency. This work inspired her return back to school to acquire her Masters in Social Work from Boise State University. She specializes in policy development and advocacy at the city, state and federal level, and is passionate about preserving access and choice for vulnerable populations. When Liz isn’t working, she enjoys time in the great outdoors with her husband, two kids and their pup.

Travis

Director of Operations

Travis is a devoted father, loving husband, and a dedicated leader with a sincere commitment to making a positive impact on his community through how he cares for others. With a track record of leadership roles across various industries, Travis has discovered his true calling in helping others live happy and healthy lives and is excited to continue to touch and transform lives with Alliance Services.

Travis’s greatest source of joy lies in quality moments spent with his wife and daughters. However, he still finds time to slip away and in his free time he watches football and plays disc golf. This helps Travis to unwind but also to stay active and engage in friendly competition.

Guided by his “why,” Travis continually seeks avenues to improve the lives of those around him. With his strong work ethic and unwavering commitment, he aspires to leave a lasting, positive imprint on the I/DD community with Alliance Services.

Keri

Admin Coordinator

Keri is a passionate mother who prioritizes her family, friends, health, and personal growth. Her daughter holds her heart, but don’t worry she has plenty of love to go around for the I/DD community and beyond excited to make an impact in our community through the service she provides.

She is an incredible fit with our team with her depth of administrative experience, 19 years spent in customer service, and a background in psychology and family counseling. She is great at building trust and exuding compassion while supporting individuals and families. She is also no stranger to our shared community having previously volunteered with I/DD students in a Special Education program.

In her free time, you can obviously find her with her little girl, but you can also find her hiking, lifting, and relaxing while watching sports.

Keri is looking forward to working with the Alliance Services family and supporting our vision to help better communities…one story at a time.

Hilari

Senior Care Team Specialist

Hilari was raised in SW Portland and currently lives in Mt. Hood with her fiancé. Hilari has worked closely with individuals with intellectual and developmental disabilities for nearly four years. She loves to find ways to support and encourage the individuals to access their communities. Hilari first started working with the I/DD community as a Direct Support Professional (DSP) and is thrilled to join Alliance Services as a Senior Care Team Specialist!

In her spare time, Hilari enjoys hiking, kayaking, spending time on the river, riding horses, hanging out with her French bulldog rescue and spending time with family and friends.

Cristina

HR Operations Manager

Cristina enjoys connecting individuals with resources to live their best life. In her previous jobs, she was responsible for designing structures and practices to support the best customer experience by ensuring each individual felt seen. She is honored to share these skills and values in support of the amazing staff and providers at Alliance Services.

Cristina also enjoys brunch, live music, stand-up paddleboarding, scavenger hunts, and laughing with family and friends. Native to the Pacific Northwest, she loves hikes in the Columbia River Gorge on crisp fall days.

Melissa

Care Team Admin

Melissa is a wife and mother of two teenagers. Originally from Colorado, Melissa visited Oregon, felt the pull to move to the west coast, and has lived in McMinnville since she was 19 years old. She loves spending time at the beach and visiting Kyllo’s to indulge in their most delicious blackberry cobbler. Riding bikes, traveling, and relaxing in her hammock are among her favorite things to do. Her faith is essential to her, and she tries to live it out in all she does.

Melissa has worked in the social work field for the past seven years and looks forward to serving all who walk through the doors at Alliance Services. She’s thankful to be a part of this family.

Neil

Partnerships and Business Development

Neil is, first and foremost, a family man. As a husband and, more recently, a father, his passion for the care we provide has never been stronger. Neil has personally experienced the impact that compassionate care can make. His wish for those we serve is that they be provided with an empowering experience that fosters our customers’ independence and creates space for quality time amongst families.

Neil’s favorite place to unwind is by a lake or in the mountains. He hopes to share his love of water skiing, snowboarding, rock climbing, and other activities with his boys as they grow older. On the average weekend, you can find him at a park with friends, grilling up a family meal in his backyard, or enjoying a date night with his wife, compliments of grandma and grandpa.

Neil’s goal at Alliance Services is to positively impact the lives of more individuals throughout Oregon and deepen our roots in the community.

JB Stockslager

CEO
JB is a man of faith devoted to family and community. He strives every day to live out Philippians 2:3 “Do nothing from selfish ambition or conceit, but in humility count others more significant than yourselves.”

Originally from Ohio, JB is a big basketball fan and happens to be just another kid from Akron (for any LeBron fans out there). He is a sports fanatic and is always ready to toss a football, shoot some hoops, hit tennis balls and pickleballs, or just about anything active.

JB brings many experiences with him, having worked with leadership teams at five Fortune 500 companies and the US Navy (among others). He also holds an MBA from Northwestern University, located outside of Chicago. But don’t let this fool you. He is a fun-loving, down-to-earth guy. His favorite pre-Alliance experiences come from his many years serving with the intellectual and developmental disabilities ministry through his church in Dallas, Texas, where he was before joining us. The people he met through this ministry became his family.

JB is devoted to continuing the good work of helping to improve our communities, one story at a time. As the new CEO of our ever-growing family, JB cannot wait to get to know you and your loved ones!