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Frequently asked questions

Customer FAQs

Steps to Becoming a Customer?

1. Visit alliance-services.org

  • Complete the contact form on the website or call 971-512-0853. We will reach out as soon as possible to learn your exact needs, preferences, and how to make your life easier.

2. Match with providers

  • We take your needs and interests and will send you potential provider profiles for you to review.

3. Schedule a meet & greet

  • Relationships between customers and providers are unique and intricate. This meeting helps determine if the relationship is compatible and best for your individual situation.

4. Create a schedule & complete documentation

  • We will work with you to create a provider schedule. Once it is complete, contact your caseworker and let them know you want to work with Alliance Services. They will take care of everything else.

Can I Hire Someone I Choose?

1. Can I hire someone I choose to provide my Attendant Care services?

  • Yes, as long as the candidate is at least 18 years old and is able to pass a background check.

2. Can I hire a parent to provide my Attendant Care Services?

  • As long as you are 18 years old or older  or been approved for the Children’s Extraordinary Needs (CEN) program and you have discussed this option with your service coordinator or personal agent – yes, you can.

3. How can I start the process in hiring someone I have chosen?

  • Notify your service coordinator or personal agent that you would like Alliance Services to hire and onboard your preferred provider or give our office a call at 971-512-0583.

Are you accepting referrals for the Children's Extraordinary Needs (CEN) program?

1. Are you accepting customer referrals for the Children’s Extraordinary Needs (CEN) Program?

  • Yes, we are accepting referrals for the CEN program.

2. How can I get started with Alliance Services?

  • You can notify your service coordinator you want to work with Alliance Services or give us a call at 971-512-0853.

Provider FAQs

What tasks might I expect to perform as a Direct Support Provider (DSP)?

DSP responsibilities vary depending on the needs of each customer. The general tasks include:

  • Assisting customers to reach personal goals or growth
  • Provide transportation to community outings
  • Assist with meal preparation
  • Aid with household cleaning
  • Aid with daily hygiene routine

How much training am I required to complete as a Direct Support Provider (DSP)?

DSPs must complete 24 hours of paid training each year as mandated by the state for all DSPs. This includes CPR training and other ongoing educational training opportunities to keep employees up to date on current practices and safety procedures.

Is a DSP position a full-time job?

Full-time, part-time and on-call positions are available.

What are standard DSP benefits?

  • Health Insurance
  • 401K
  • Mileage Reimbursement
  • Paid Training
  • Dental
  • Vision
  • Referral Bonus
  • Pay on Demand with Zayzoon

What are required qualifications for a DSP?

No experience required, but eligible candidates must:

  • Be 18 years or older
  • Have a valid driver’s license
  • Have auto insurance (at least liability)
  • Own a working cell phone
  • Have a bank account with direct deposit capabilities
  • Have a valid First Aid & CPR card
  • Ability to pass criminal history background check