Frequently asked questions
Steps to Becoming a Customer?
1. Visit alliance-services.org
- Complete the contact form on the website or call 971-512-0853. We will reach out as soon as possible to learn your exact needs, preferences, and how to make your life easier.
2. Match with providers
- We take your needs and interests and will send you potential provider profiles for you to review.
3. Schedule a meet & greet
- Relationships between customers and providers are unique and intricate. This meeting helps determine if the relationship is compatible and best for your individual situation.
4. Create a schedule & complete documentation
- We will work with you to create a provider schedule. Once it is complete, contact your caseworker and let them know you want to work with Alliance Services. They will take care of everything else.
Can I Hire Someone I Choose?
1. Can I hire someone I choose to provide my Attendant Care services?
- Yes, as long as the candidate is at least 18 years old and is able to pass a background check.
2. Can I hire a parent to provide my Attendant Care Services?
- As long as you are 18 years old or older or been approved for the Children’s Extraordinary Needs (CEN) program and you have discussed this option with your service coordinator or personal agent – yes, you can.
3. How can I start the process in hiring someone I have chosen?
- Notify your service coordinator or personal agent that you would like Alliance Services to hire and onboard your preferred provider or give our office a call at 971-512-0853.
Are you accepting referrals for the Children's Extraordinary Needs (CEN) program?
1. Are you accepting customer referrals for the Children’s Extraordinary Needs (CEN) Program?
- Yes, we are accepting referrals for the CEN program.
2. How can I get started with Alliance Services?
- You can notify your service coordinator you want to work with Alliance Services or give us a call at 971-512-0853.
Provider FAQs
What tasks might I expect to perform as a Direct Support Provider (DSP)?
DSP responsibilities vary depending on the needs of each customer. The general tasks include:
- Assisting customers to reach personal goals or growth
- Provide transportation to community outings
- Assist with meal preparation
- Aid with household cleaning
- Aid with daily hygiene routine
How much training am I required to complete as a Direct Support Provider (DSP)?
DSPs must complete 24 hours of paid training each year as mandated by the state for all DSPs. This includes CPR training and other ongoing educational training opportunities to keep employees up to date on current practices and safety procedures.
Is a DSP position a full-time job?
Full-time, part-time and on-call positions are available.
What are standard DSP benefits?
- Health Insurance
- 401K
- Mileage Reimbursement
- Paid Training
- Dental
- Vision
- Referral Bonus
- Pay on Demand with Zayzoon
What are required qualifications for a DSP?
No experience required, but eligible candidates must:
- Be 18 years or older
- Have a valid driver’s license
- Have auto insurance (at least liability)
- Own a working cell phone
- Have a bank account with direct deposit capabilities
- Have a valid First Aid & CPR card
- Ability to pass criminal history background check
Public Notices
NOTICE OF PRIVACY PRACTICES
NOTICE OF PRIVACY PRACTICES
Alliance Services
Effective Date: 1/1/2026
OUR COMMITMENT TO YOUR PRIVACY
Alliance Services is committed to protecting the privacy of your health information. This Notice of Privacy Practices explains how we may use and disclose your Protected Health Information (PHI), your rights regarding that information, and our legal responsibilities to safeguard your privacy.
PHI is information that identifies you and relates to your health, healthcare services, or payment for those services.
HOW WE MAY USE AND DISCLOSE YOUR HEALTH INFORMATION
We may use and disclose your PHI without your written authorization for the following purposes:
Treatment:
To provide, coordinate, or manage your services, including sharing information with healthcare providers, case managers, or others involved in your care.
Payment:
To bill and receive payment for services provided, including disclosures to Medicaid or other payers as required.
Healthcare Operations:
For activities such as quality improvement, training, compliance, audits, and administrative operations.
As Required by Law:
We may disclose PHI when required by federal, state, or local law, including mandatory reporting obligations.
Public Health and Safety:
To prevent or reduce a serious threat to health or safety, or for public health activities as permitted by law.
With Your Authorization:
For uses and disclosures not described in this Notice, we will obtain your written authorization. You may revoke your authorization at any time in writing.
YOUR RIGHTS REGARDING YOUR HEALTH INFORMATION
You have the right to:
- Request access to inspect or obtain a copy of your PHI
- Request an amendment if you believe your PHI is inaccurate or incomplete
- Request an accounting of disclosures of your PHI
- Request restrictions on certain uses or disclosures
- Request confidential communications
- Receive a paper copy of this Notice upon request
Requests must be submitted in writing. Alliance Services may deny certain requests as permitted by law.
OUR RESPONSIBILITIES
Alliance Services is required by law to:
- Maintain the privacy and security of your PHI
- Provide you with this Notice of Privacy Practices
- Follow the terms of this Notice
- Notify you if a breach occurs that may compromise the privacy or security of your PHI
We reserve the right to change this Notice and will make the revised Notice available upon request and as required.
HOW TO FILE A COMPLAINT
If you believe your privacy rights have been violated, you may file a complaint with:
Alliance Services Privacy Officer
Sr. Director of Operations
Phone: (971) 801 – 4728
Email: Travis@alliance-services.org
You may also file a complaint with the U.S. Department of Health and Human Services. Filing a complaint will not result in retaliation.
CONTACT INFORMATION
If you have questions about this Notice or our privacy practices, please contact:
Alliance Services Privacy Officer
Sr. Director of Operations
Phone: (971) 801 – 4728
Email: Travis@alliance-services.org
EFFECTIVE DATE
This Notice of Privacy Practices is effective as of 1/1/2026
